Returns

We are not responsible for damages to stones that occur after delivery. Keep in mind crystals and stones are fragile and if you drop them or hit them on a hard surface that can break. We take pictures of our items prior to shipping them. Returns can be requested by email within 7 days of delivery. Please email karlindaluv@me.com and include the following :

1) Order # and Purchaser's Name
2) Picture of the item(s) you wish to return
3) Reason for return

We will respond within 24 hours. If approved, we will provide you with the address to send your item(s) to. Return shipping is not refundable. Once the item is returned in original condition and in original packaging, we will refund the cost of the item(s).

We are not responsible for items lost in the mail.

14 Days to Return

Once your return is approved. You have 14 days to send your item. We are not responsible for items lost in the mail.

Exchanges

Exchanges can be requested by email, within 7 days of delivery. To request an exchange, please email karlindaluva@me.com and include the following:

1) Order # and Purchaser's Name
2) Picture of item(s) you wish to exchange
3) Reason for exchange*

*Exchanges are considered on a case by case basis, and are typically approved. We want you to have a piece you LOVE!

If approved, we will provide you with the address to send your item(s) to. Once the item is returned in original condition, we will email you a discount code for the full amount of the item to be used at karlitadesigns.com. All shipping costs are not refundable.

No exchanges or credit will be offered for these items:

• Sale items

THANKS FOR SHOPPING WITH US!